❓ Frequently Asked Questions (FAQ)
What destinations do you offer?
We currently offer trips to New York City, Washington DC, Nashville, and Gatlinburg/Pigeon Forge, with many more destinations coming soon. New trips are added regularly.
What is a red-eye trip?
Most of our trips are red-eye (overnight) trips, meaning we travel through the night so you can sleep on the bus and wake up in an amazing place. Spend the day exploring and reload the bus that evening to return home. No hotels are needed!
What can I bring on the bus with me?
You may bring a small suitcase to be put under the bus for changes of clothing and other items, A small carry on and small cooler can be carried onto the bus. Also you may bring a blanket and pillow for comfort. If you have any questions about bringing items just reach out to us. Please note we are not responsible for any lost or stolen items…
💳 Deposits & Payments – FAQ
Is a deposit required to book a trip?
Yes. All reservations require a deposit to hold your seat. A reservation is not secured until the deposit is received.
When is the remaining balance due?
The remaining balance is due 30 days before the scheduled trip date, unless otherwise stated. Your seat must be paid in full by this deadline.
Can I make payments instead of paying all at once?
Yes. You may pay your balance in full at any time or make multiple payments, as long as the total balance is paid in full with 45 days of your travel date.
What happens if my balance is late?
If your balance is not paid by the due date, your reservation may be canceled, and any payments made will be issued as a travel credit, in accordance with our Terms & Conditions.
Are payments refundable?
No. All payments are non-refundable. If you are unable to attend, payments may be issued as a future travel credit, subject to our policies. IF seats can be sold you can get a full refund
How will I know when my balance is due?
Payment reminders are sent using the contact information provided at booking. It is the passenger’s responsibility to ensure payments are made on time.
What payment methods do you accept?
Accepted payment methods will be listed at checkout or provided at booking. If you need a different payment option please reach out to us.
What happens if a trip is canceled by MoonLit Tours?
If a trip does not meet minimum booking requirements or is canceled by MoonLit Tours, payments will be handled according to our Go / No-Go policy and issued as a credit or refund as outlined in our Terms & Conditions.